Click & Collect

Our Click & Collect policy has changed due to the current Victorian COVID-19 Restrictions. If you have any questions please contact our Office by emailing or calling by 1300 767 363.


Some products are available for pick-up from out showroom either fully assembled or as a flat pack DIY assembly option, however there are some exceptions. 

What furniture items are not available for Click & Collect?

Items not available for Click & Collect include, but are not limited to:

    How does Click & Collect work?

    After choosing your products online and adding them to your shopping cart, you can select Click & Collect as the delivery method at checkout if your item is available for Click & Collect.

    Make sure you bring your collection notification, Invoice or photo ID to collect your order. 

    When will my order be ready?

    You will receive a collection notification via phone call or email – normally within *4 hours of placing an order to notify you that your order is ready.

    If your order is urgent, Please call 1300 767 363 to organise a specialised collection time. 

    *During business hours.

    Is Click & Collect a FREE service?

    Yes – Click & Collect is a free service. 

    How long do you hold Click & Collect orders?

    We hold Click & Collect orders for 7 days after you receive your collection notification.

    If you do not collect your order within 7 days Rose Office Furniture reserves the right to cancel item/s and refund the order back to the payment method used when placing your order.

    Should a failure of collection occur to any item listed as a Sale Item, Rose Office Furniture may deduct a Holding Fee of 3% of the total order not collected.   

    Where do I pick up my Click & Collect order?

    Pick up your Click & Collect order from our Showroom at 211 Ingles St, Port Melbourne.

    What time can I collect my order from store?

    Please wait for your confirmation email or SMS prior to visiting the store – normally sent within 4 hours of placing your order during business hours. 

    You can check Rose Office Furnitures store opening hours Here.

    What do I need to bring to collect my Click & Collect order?

    For Click & Collect, make sure you bring photo ID, collection notification email or SMS, or your order invoice.