Returns Policy

All products, excluding sale items, purchased from Rose Office Furniture may be eligible for store credit only, which is valid for 12 months.

Store Credits:

Store Credits will be made at the discretion of Rose Office Furniture providing that:
  • A receipt or Tax Invoice can be provided by the customer which is intact and valid.
  • All Rose Office Furniture items are in their original condition, unaltered, unused, damage free and in re-sellable condition.
In the case of a product return, return pick-up fees will be covered by the original purchaser. Charges will include:
  • Collection of items.
  • Collection of items not on ground floor and do not have accessible lift access.
  • Dismantling of any items.

Exempt Products:

Rose Office Furniture cannot offer a change of mind store credit or exchange on the following items:
  • Custom-made products.
  • Special ordered products.
  • Any products specifically cut to size at the purchaser’s request.

These products can still be returned for store credit if they are faulty, are not fit for purpose or do not match samples or descriptions.

Other Returns & Exchanges:

All office furniture items purchased from Rose Office Furniture come guarantees that cannot be excluded under the Australian Consumer Law.

  • A Replacement, Refund or Store Credit will be offered for failure of the product purchased, at the discretion of Rose Office Furniture.
  • As the consumer of the product, you will also be entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality.
Rose Office Furniture will accept product returns and provide you with a replacement, repair, or store credit where:
  • The product is faulty or is not of acceptable quality; or
  • The product is not fit for its intended purpose; or
  • The product does not match its sample or description.

Online Purchases:

Online purchases can be returned in-store for a store credit with a tax invoice as proof of purchase within 14 days of purchase date providing that items are:
  • In their original condition, unaltered, unused, damage free and in re-sellable condition

Sale Items:

  • Only regular-priced items and discretionary store discounts may be eligible for store credit.
  • Store Discounts are only applied to the displayed RRP attached, or advertised online, to the sample product.
  • Sale Items are products displayed either online or in-store, at a price below the normal RRP for an extended time period.
  • Sale items cannot be refunded or exchanged for change-of-mind purchases.

Refunds:

Where the above-mentioned store credit, repair or replacement cannot be fulfilled, and at the discretion of Rose Office Furniture, a refund may be offered. Refunds will be made:
  • In the same form as the original payment, less original delivery charges, including the same card or device in which a deposit or balance payment was made.
      • If the original payment method cannot be verified due to a different digital platform being used such as mobile payment, watch payment, e-wallet etc. or a card was replaced, proof of identity will be required.
  • A receipt or Tax Invoice is provided by the customer which is intact and valid.
  • All items are to be returned to Rose Office Furniture in original packaging and in the condition in which they were delivered.
In the case where a Return Collection must be made, return pick-up fees will be covered by the original purchaser. Charges will include:
  • Collection of items.
  • Collection of items not on ground floor and do not have accessible lift access.
  • Dismantling of any items.
Rose Office Furniture has the right to reduce the refund offered to reflect any reduction in the value of the goods if this has been caused by the purchasers or third parties handling items in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the items.
  • Refunds are not provided due to either change of mind, or a wrong selection has been made.