Refunds & Returns
Our Refund & Return Policy is valid for 14 days. Should you wish to return an item exceeding this time, unfortunately Rose Office Furniture can’t offer you a refund or exchange for your item/s.
Refunds & Returns:
All products, excluding sale items, purchased from Rose Office Furniture may be eligible for store credit, exchange of product or refund providing that:
- Receipt or Tax Invoice can be provided by the customer which are intact and valid
- All Rose Office Furniture item(s) are in their original condition, unaltered, unused, damage free and in re-sellable condition
- Store credit is valid for 12 months
- Return pick up and delivery charges will be covered by the original purchaser
- These charges will include
- Return pick up & collection of item/s
- Dismantling of any item/s
All refunds will be provided back in the original tender. Cheques will be refunded as cash and credit card refunds must be processed back onto a credit card.
Unfortunately we cannot offer a change of mind refund or exchange on the following items:
- Custom-made products
- Special ordered products
- Any product/s specifically cut to size at your request
- The product is faulty or is not of acceptable quality; or
- The product is not fit for its intended purpose; or
- The product does not match its sample or description
Online purchases can be returned either in-store with the tax invoice or by contacting our Sales team at firstname.lastname@example.org or 1300 767 363.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.