Refunds & Returns During COVID 19

Update to Our Refund & Return Policy During COVID 19.

All purchases made during the Victorian Government restrictions during the COVID-19 health pandemic are eligible for a store credit only. 

Store Credit & Returns:

All products, excluding sale items, purchased from Rose Office Furniture may be eligible for store credit providing that:

    • Receipt or Tax Invoice can be provided by the customer which are intact and valid
    • All Rose Office Furniture item(s) are in their original condition, unaltered, unused, damage free and in re-sellable condition
    • Store credit is valid for 12 months
    • Return pick up and delivery charges will be covered by the original purchaser
    • These charges will include
      • Return pick up & collection of item/s
      • Dismantling of any item/s 

Exempt Products:

Unfortunately we cannot offer a change of mind refund or exchange on the following items:

    • Custom-made products
    • Special ordered products
    • Any product/s specifically cut to size at your request
These products can still be returned if they are faulty, not fit for purpose or do not match the sample or description.

Other Returns/Exchanges:

All new furniture come with a Rose Office Furniture 5-Year guarantee, plus guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and to compensation for other reasonably foreseeable loss or damage. You're also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality but the failure does not amount to a major failure.
We will accept product returns and provide you with a replacement or repair where:
    • The product is faulty or is not of acceptable quality; or
    • The product is not fit for its intended purpose; or
    • The product does not match its sample or description

Online Purchases:

Online purchases can be returned either in-store with the tax invoice or by contacting our Sales Team at or 1300 767 363.

Sale Items:

Only regular priced items may be eligible for store credit, unfortunately sale items cannot be refunded.